Mascot Toni of the Hotel Tirolerhof in Flachau
December 2018
December 2018

The most important information on booking and staying in Tirolerhof

Good to Know

From payment and cancellation terms and non-smoking policy to the usual check-in and check-out times... Here is a summary of the most important information about booking and staying at the Tirolerhof.

Special, hotel-own CORONA Cancellation Policy:

In our hotel we do our best to fulfil all the corona security measures to offer our guests a risk-free and stress-free stay and a relaxing holiday atmosphere. A short overview with all the measures we have already successfully implemented in the summer season 2020/2021 you can find on our website: 

We will constantly expand the measures – depending on the current situation.


Ski amadé and the cable car companies will enforce all necessary measures by all means so that you can experience Austria’s greatest skiing with the best possible safety. More information you can find under:


Corona Cancellation Policy for the winter-season 2021/22:
(these policies are valid for bookings between 13th of December 2021 and 19th of April 2022)

You can cancel bookings for the Summer 2021 generally for free until 2 months before arrival and without giving of any reasons.

Afterwards there are the following cancellation fees (if there are no unsecure corona-reasons*):
2 month until 14 days before arrival 40%, 13 days until 7 days before arrival 70% and 6 days before arrival or no show 90% of the whole holiday price.


*A cancellation FOR FREE until 1 day before arrival is also possible if there are the following corona reasons:

  • If there is a travel warning for our region (e.g.. if our region will be marked as red zone on the corona traffic light).
  • If there is a travel warning for your home region (home region of the guests).
  • If the border to Austria is closed and there is no possibility to enter Austria.
  • If you or a person who lives in the same household is tested positive or you have to be in quarantine – here we need a confirmation/proof of it with the written cancellation.


If there is a unsecure (covid-)situation but without any travel warnings we offer you a special and very obliging cancellation – e.g. you get a voucher for the deposit you made for your next holiday in our hotel and you have no additional cancellation fees.


For more information about the special corona policies, do not hesitate to contact us (

  • Local taxes:
    Local taxes amount to € 2.00 per day and per person (children up to 14 years free) and is charged as extra.
  • Single occupancy surcharge:
    € 28.00 per day in double room
  • Underground parking (from winter 2019/20):
    € 15.00 per day (limited availability)
  • Pets (dogs):
    € 10.00 per dog/day (no food included). Please understand that your four-legged friends are not allowed in the dining rooms or wellness areas.
  • Unused facilities cannot be refunded.
  • Smokers - non-smokers:
    For the well-being of our guests during mealtimes, smoking is not permitted in any of our dining rooms. Smokers may smoke on the terrace (heated smoking area).
  • Check-in:
    Please note that rooms are only available from 15:00.
  • Check-out:
    Rooms must be vacated by 10:00 on day of departure..
  • We would be happy to provide you with a cot/high chair free of charge on request.

Payments are preferred in cash or with EC card, VISA or Mastercard credit cards.

We require a prepayment of €200.00 per room for all fixed reservations (in summer) or €300.00 (in winter) to be paid into our Raiffeisenkasse Flachau bank account: 
Account no.: 1152446
Sort code: 35004
IBAN: AT33 3500 4000 0115 2446
UID No.: ATU 61239788

The tax number (UID number) of our company for company reservations is: ATU 61239788

Cancellations must be made in writing. Three days will be charged in the case of early departures or late arrivals. The Austrian Hotel Regulations apply in all cases.
We have a special, hotel-own corona cancellation policy (look above).

Holiday cancellation insurance:
Europäische ReiseversicherungTake up our offer of holiday cancellation insurance so that you are covered if you have to cancel. 

Data protection:

Data protection is incredibly important to our company. Personal data is always processed in accordance with the General Data Protection Regulation and in compliance with the national data protection regulations which apply for the Hotel Tirolerhof GmbH. Here, you can find our detailed privacy policy with the most important aspects of data processing through our website. 

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